Train Service Manager

What you’ll do…

The WMT Control based in Rugby ROC is the lifeblood of our West Coast services, responsible for keeping our trains and timetable on track 7 days a week. Our Control Team is made up of a variety of roles, each with specific functions and responsibility. We are recruiting for a Train Service Manager.

As a TSM, you will be responsible for constantly monitor our train services, making sure trains run on time, and quickly putting in place a ‘Plan B’ of action if things go wrong. This will involve working alongside internal and external key roles to ensure we can alter the service- to make sure the right Traincrew and Units are in the right place. This involves using all the information available to decide the best course of action for our passengers, and relaying all the updates and changes to ensure the new plan goes smoothly.

How you’ll work…

These roles work a varied shift pattern, including weekends and bank holidays. We have TSM vacancies for both AM/PM work on 8 hr shifts, and Day/Night on 12 hr shifts. However, in return we support a great work/life balance, and our staff really value the time this gives them outside of work- being able to switch off the moment they finish their shift, to focus on spending time with family, friends, and doing the things they love.

Being in Control is about keeping a cool head when working under pressure, using all the information available to find the best course of action. You’ll be working as part of a vibrant team, so being a Team player is crucial for all of these roles, to achieve the exceptionally high standards we set ourselves, and importantly doing the best we can for our passengers.

Essential:

Able to understand and absorb substantial amounts of information quickly and accurately, and seek appropriate action to deliver realistic solutions
Experience of managing complex tasks with attention to detail
Ability to cope well under pressure and make decisions quickly
Excellent team-working, and the ability to contribute towards a positive team dynamic
Previous experience of following set regulations or operating procedures
Good working knowledge of Word, Excel, web based systems

If you could see yourself as part of our Team, please read through the attached Job Description for more information about the opportunities available.

Please note we will accept candidates that live within a 60-minute radius of Rugby station.