Customer Ambassador

About the job:

As a Customer Ambassador, you are essential to our customer’s travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You’re knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile.

Your responsibilities will include, but are not limited to:

Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
Using several types of technology as well as performing routine maintenance to ticket vending machines.

You’ll need to be:

Organised, proactive and able to efficiently prioritise tasks.
Able to cope with repetitive tasks under pressure.
A great communicator that enjoys working with people.
Confident and happy to approach and talk to new people.
Passionate about doing the right thing – nothing is too much trouble.

Pro rata salary is based on an full time equivalent of 37 hours !!!

About Us:

Railway Jobs website is more than a railway job board. It is a dynamic railway jobs and recruitment ecosystem where talent meets opportunity. Elevate your career with us as you navigate through a plethora of railway jobs openings!

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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