Conductor

About the team:

Conductors are part of the On Train team and work alongside colleagues from Revenue Protection, particularly our Ticket Examiners. You will also liaise with the driver of the train and station colleagues.

 

What is the job?

As a Conductor, you will deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations.

Working on board our trains, you will clearly demonstrate these behaviours and attitudes.

 

What are the responsibilities?

To be visible to our customers, providing information and help in a friendly and reassuring way.
To manage the safety and operational activities of the train.
To check and sell tickets, providing information and assistance as required.
To ensure a safe, clean, and pleasant environment is maintained.

 

About you:

Are you passionate and proactive about delivering outstanding customer service?
Are you determined to always perform well and be proud to portray a professional image?
Can you be flexible in your working with the ability to work a variety of shifts including weekends and bank holidays?
Would you be comfortable with working in a strictly regulated industry?
Would you like a job where no two days are the same?
Are you able to stay cool, calm, and collected when things don’t go to plan?

 

What do I need?

An understanding of customers’ needs.
Excellent communication skills.
The ability to build relationships and work as part of a team.
Experience of front-line customer service.

 

 

Where is the job?

The position is based at Westbury Train Crew Depot next to the station and this is where you will start and end your shifts.

 

The basic rate of pay during your training is £25,501 and this rises to a basic rate of £37,251 once you are productive. With enhancements, many conductors earn over £40,000 a year.

 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.