Travel Executive

Do you dream of delivering exceptional travel experiences?

Thrive in fast-paced, dynamic environments where you can showcase your skills and make a real impact? This is a fantastic opportunity to join an award-winning company in York as a Travel Executive in the Rail Team, becoming an essential part of their mission to craft unforgettable journeys.

What You’ll Do:

• Rail Journey Coordination: Confirm and organise travel arrangements with precision and efficiency, always meeting strict deadlines.
• Quick Problem-Solving: Address availability issues with speed and creativity, finding the best alternative solutions for customers.
• Disruption Management: Handle travel disruptions with confidence, ensuring customers reach their destinations while maintaining high-quality service.
• Supplier Relations: Build strong, effective relationships with key suppliers to deliver exceptional travel solutions aligned with their brand.
• Cross-Team Collaboration: Communicate seamlessly with suppliers, tour managers, and internal teams to deliver a flawless tour experience.
• Customer-Centric Adjustments: Assist customers with modifying their holidays, ensuring requests are met within strict timeframes without compromising service quality.
• Process Excellence: Uphold high standards by adhering to robust processes and meeting SLA and KPI targets.

What We’re Looking For:

Proven experience in a fast-paced, customer-focusedrole and the ability to manage tasks efficiently while maintaining impeccable attention to detail. You will have a strong interest in travel and an excellent understanding of geographical destinations.

Clear, concise verbal and written communication skills with top-notch English and numeracy abilities are also essential with a collaborative and positive mindset to work effectively within a team.

In return you will receive:

– Comprehensive training and support to help you succeed in your role.

– A vibrant and collaborative team culture that values your contributions.

– Opportunities to grow and make a real impact in delivering world-class travel experiences.

Competitive Salary: Starting at £25,000 per year.

Generous Leave: Enjoy 33 days of annual holiday to recharge and explore.

Comprehensive Benefits: Access to a healthcare benefit scheme and extensive well-being services, including money-back options.

Future Security: Life Assurance and Death in Service benefit equivalent to 4x your basic salary.

Financial Planning: Group Personal Pension Plan to help build your future.

Exclusive Perks: Extensive staff discounts to make your journeys even better!

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