Trainee Train Conductor

Full job description:
Trainee Train Conductor – Barrow-in-Furness

SALARY: OTE £35,000 – £37,000.
Basic salary of £25,633 until successful completion of training (for approximately 3 months); rising to £34,622 per annum on completion of training.
Plus, commission, overtime and the Northern benefits package.
ROLE TYPE: On Site
HOURS: Rolling 35 per week. Shift pattern includes evenings, nights and weekends (for example: 03:00– 10:30, 07:00 – 16:30, 15:30 – 12:30, 18:00 – 02:30).

 

About the Role:
As a Train Conductor, you’ll be delivering an outstanding service and guiding customers on their journey.

 

What You’ll Do:

Inspect and operate train equipment, doors, and controls.
Greet passengers creating a welcoming atmosphere.
Check passenger tickets and travel cards.
Provide information on routes, schedules, and connections.
Make clear announcements over the onboard Passenger Announcement system.
Ensure passengers board and disembark the train safely.
Confidently handle unexpected delays, issues, or emergencies.

 

Key Responsibilities:

As a Train Conductor, every day is unique bringing new faces and fresh challenges. Your main duties include;

Train Operations: Coordinate with Drivers and Operational Teams keeping the train running smoothly, stick to schedules, monitor signals, and stay in touch with Control.
Customer Assistance: Help passengers on and off, check tickets, provide information & handle inquires, ensure a safe, comfortable journey, assist vulnerable customers, deescalate conflicts, and maintain a welcoming atmosphere.
Safety & Compliance: Enforce safety rules, manage door procedures, conduct inspections, and handle emergencies, including leading evacuations if needed. You’ll be fully trained and regularly assessed on all safety standards.
Fare Collection: Collect fares, validate tickets, and tackle fare evasion.
Communication: Provide updates on delays or disruptions, relaying important information to passengers.
Reporting: Maintain accurate records of customer counts, ticket sales and detailed reports on incidents, faults and delays.
Customer Service: Deliver a professional service, handle complaints, and create a positive enjoyable travel experience.
Utilise Tech: Daily use of technology including tablets and body worn cameras.
Knowledge Retention: Learn and retain high volumes of detailed information relating to safety standards, with regular assessments to keep your skills sharp.

 

Requirements:

The role of a Train Conductor is safety critical and is subject to Rail Safety & Standards Board (RSSB) regulations. You MUST meet the following criteria for this position, or your application will be automatically rejected:

Currently live within a 45-minute car journey from the station you work from.
Be at least 18 years of age at the time of application.
Pass the RIS3452 Train Worker medical assessment, including drugs and alcohol screening.
Not have defective colour vision.
Commit to working early, late and weekend shifts – without relying on public transport (for example: 03:00 – 10:30, 07:00 – 16:30, 15:30 – 12:30, 18:00 – 02:30).

 

Required Skills:

We are seeking candidates with following skill set;

Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
Self-disciplined, with the ability to work independently using your own initiative.
Able to work to and enforce strict industry standard rules and regulations.
Punctual with excellent time management skills, ensuring your train departs as scheduled.
Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
Good problem-solving skills.
Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.
Able to learn and retain high volumes of detailed safety information which will be regularly assessed to ensure knowledge is maintained at the highest level.

 

Important Information – PLEASE READ:

The recruitment process for this role is expected to take approximately five months due to the nature of the position and required training. After submitting your application, please note that you may not receive an update for 8-12 weeks. This is due to the large volume of applications and our thorough screening process. During this time, applications will be carefully reviewed, and only those meeting the necessary criteria will proceed to the next stage. We kindly request that you refrain from contacting us for updates before the 12-week period has passed, as we will not be able to provide any information other than that your application is being processed. If you pass the initial screening, you will be invited to a telephone interview. Successful candidates from this stage will then attend an in-person interview, which will include a group assessment, role-play exercises, and competency-based questions. If you pass the final interview stage, a conditional offer will be made, subject to available training course placements and passing required medical tests.
Due to the high volume of applications, we receive, anyone that has interviewed for a conductor position within a 1-year timeframe could be automatically rejected.
We do not accept AI applications. Any suspected use of AI as part of your application will also result in immediate rejection.
Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.
The trainee conductor course is delivered in house as part of a 1-year apprenticeship programme. As part of the apprenticeship, you’ll sit a functional skills test to achieve a level 2 in Maths and English before you take the end-point assessments.
Please note as part of the programme you will have a 3-month intensive training period which is delivered in a classroom learning setting during normal office hours. The focus of this training is the safety critical information you will have to learn, to become a fully qualified conductor. During the first 9 weeks of the course, you are not allowed to take any annual leave. Our training centres are in Leeds and Manchester, so you may be required to travel to attend. However, hotels are provided to those living over 1.5 hours away.

 

We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.

We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.

 

Tagged as: conductor jobs, driver, jobs in blackpool area, labourer jobs blackpool, rail conductor jobs, railway conductor jobs, Risk, safety, service, shift, train conductor, train conductor job, train conductor jobs, train conductor jobs near me, trainee conductor, trainee conductor jobs, trainee train conductor, trainee train conductor jobs