Trainee Senior Conductor – Coventry

Your Journey Starts Here – Recruiting Conductors for 2026!

Join us as a Trainee Senior Conductor at our Coventry depot and play a key role in delivering a safe, reliable, and customer-focused rail service.
In this vital frontline role, you’ll help ensure the smooth running of our services by assisting passengers with queries, checking and issuing tickets, and prioritising the safety of both customers and crew.

We’re looking for individuals with experience in cash handling and customer service—whether from retail, hospitality, or another customer-facing environment. You’ll be approachable, confident, and calm under pressure, with excellent communication skills. Flexibility is key, as the role involves working shifts Monday to Saturday, with occasional Sunday shifts as agreed. Due to early starts and late finishes, access to your own transport is recommended.

Please note: We will only be accepting applications from candidates who live within a 60-minute radius of COVENTRY.

Your application will be considered for Coventry

As part of our onboard team, you’ll be responsible for delivering exceptional customer service on some of the busiest train services in the region. Your role will be varied, engaging, and vital to the overall passenger experience. Key responsibilities include:

To apply, you must be 18 years or over and have normal colour vision. For more information on colour vision requirements, please refer to the Ishihara Colour Test.

We know the recruitment journey is thorough, but that’s because the role is important. We’re looking for candidates who can confidently manage both the safety-critical and operational aspects of the role, while delivering an outstanding customer experience.

Here’s how the process works:

• Apply Online – Submit a strong application and upload your CV.

• Application Review – Our recruitment team will assess your application.

• Psychometric Testing – If shortlisted, you’ll complete online safety-critical tests (SCAAT, RAAT, and TCT), which take around an hour.

• Interview – Successful candidates will be invited to a competency-based interview, either in person or via MS Teams.

• Offer or Talent Pool – If successful, you may be offered a role immediately or placed in our talent pool for up to 12 months. During this time, you won’t need to reapply—we’ll contact you directly when a vacancy arises.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.

Each business brings a wealth of knowledge and expertise to the franchise and it’s our aim to give you the rail experience you deserve at the price you want to pay.