Train Service Controller

About The Role

In preparation for future vacancies, We are building a Talent Pool of experience and motivated Train Service Controllers to join our Control Desk in Glasgow.

Our Controllers provide real time information for our Caledonian Sleeper service and Rail Services Portfolio in order to exceed customer requirements for punctuality, reliability and service quality. You will be proactive in monitoring the train services, in liaison with Network Rail and customer representatives, including investigation into time losses and arranging corrective actions to be taken. The role holder will be in charge of the coordination of modified or emergency train plans in liaison with Network Rail and the Duty Control Manager.

The Control department is a 24/7, 365 days of the year operation. You can expect to be rostered for 12-hour shifts which include days, nights, weekend and bank holiday working. The salary on offer for this role including shift allowance is £55,211.

By joining this Talent pool, your details will be reviewed and considered when a suitable opportunity becomes available. We’ll contact you directly if your skills and experience align with our upcoming roles.

When you join Us, you become part of a team that truly values its people, works collaboratively, and takes pride in what we do — keeping goods moving through smarter, greener, and more efficient freight solutions.

We pride ourselves on being genuinely value-driven. Our core values guide everything we do, shaping our culture and actions:

Our Values

• Professionalism – Safety and security are paramount in our business, and we believe this forms the foundation of a high-achieving safety culture.
• Support – We look after our people, and they in turn are encouraged to look after each other.
• Communication – Transparency in our business is valued by both colleagues and customers.
• Trust and Empowerment – We believe openness and honesty create the best relationships, building trust and confidence.
• Enjoyment – Taking pleasure in coming to work with us is actively encouraged, right from the top.

Key Benefits of Working With Us

As well as a competitive salary and annual leave package (aligned to annualized hours), and enrolment into our Industry-Wide Defined Contribution Pension Scheme, we offer:

• A generous healthcare package
• An online benefits portal offering hundreds of discounts at nationwide retailers
• An electric vehicle scheme (available after your first 12 months)
• Regular social events, including days out for you and your family
• Training and development opportunities, including internal courses and external certifications through our industry-renowned development programs. We prioritize your growth in line with our people-centric culture.

Inclusion Without Exclusion

We recognize that a more diverse range of people leads to greater innovation. We recruit and develop people best suited to the role requirements, regardless of background.

Our aim is to create a diverse workforce that reflects wider society. We champion diversity, inclusion, and wellbeing in the workplace, in alignment with our values.

If you’re as passionate about Equity, Diversity, and Inclusion (EDI) as we are, we invite new employees to join our People and Culture working group and contribute to the ongoing work in this area.