Train Manager

Key Responsibilities:

Being the public face for RE, you will greet and assist our passengers whilst creating a welcoming atmosphere on board our train’s.

Remain visible throughout our trains checking passenger tickets and travel cards, providing guidance and support where needed.

Communicate with individuals and small groups providing information on routes, schedules and connections.

Make clear announcements over the onboard Passenger Announcement system, providing updates on delays or disruptions.

Ensure our passengers board and alight the train safely.

Confidently and calmly handle unexpected delays, issues or emergencies and have the ability to deescalate conflicts in a professional manner.

Ensure the train environment is comfortable by reporting any defects identified on board.

Coordinate with Train Drivers and Operation teams keeping the train running to schedule, monitor signals and remain in touch with our Control Team.

Experience, Knowledge, and Skills

• Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
• You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
• Self-disciplined, with the ability to work independently using your own initiative.
• Able to work to and enforce strict industry standard rules and regulations.
• Punctual with excellent time management skills, ensuring your train departs as scheduled.
• Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
• Good problem-solving skills.
• Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
• Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.

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