Train Manager

Key Responsibilities:

Being the public face for RE, you will greet and assist our passengers while creating a welcoming atmosphere onboard our trains.

Remain visible throughout our trains, checking passenger tickets and travel cards and providing guidance and support where needed.

Communicate with individuals and small groups by providing information on routes, schedules, and connections.

Make clear announcements over the onboard Passenger Announcement system, providing updates on delays or disruptions.

Ensure our passengers board and alight the train safely.

Confidently and calmly handle unexpected delays, issues or emergencies and have the ability to de-escalate conflicts in a professional manner.

Ensure the train environment is comfortable by reporting any defects identified on board.

Coordinate with train drivers and operation teams, keeping the train running as planned, monitoring signals, and remaining in touch with our control team.

Experience, Knowledge, and Skills

• You possess exceptional communication skills. You’ll be personable, courteous, empathetic, and patient, and you will be able to demonstrate outstanding customer service.
• You will have the ability to handle and defuse conflicts, offering effective resolution strategies.
• I am self-disciplined and have the ability to work independently using my own initiative.
• Able to work to and enforce strict industry standard rules and regulations.
• I am punctual with excellent time management skills, ensuring your train departs as scheduled.
• I am resilient and adaptable, with the ability to face multiple challenges and prioritise them depending on risk.
• I have good problem-solving skills.
• I possess excellent concentration skills, remaining focused on repetitive tasks while managing distractions.
• Situational awareness is the ability to anticipate and react appropriately to hazards or potential problems.

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