Train Delay Attributor

Brief Description:

Your decisions make all the difference…

As a train delay attributor, you’ll be passionate about providing outstanding customer service, so when trains are delayed, passengers and train and freight operating companies are fully informed of the situation in a timely manner. Our attribution team monitors real-time train operations and allocates reasons for any delays.
As part of the application process for a Train Delay Attributor, all applicants are required to complete some pre-screening questions. These questions require time and concentration, so please prepare for the process accordingly, ensuring you read each question carefully before responding.
 

And if you make the grade, then you can look forward to a rewarding and fulfilling career with a company that recently joined the top 50 in Glassdoor’s 2021 Best Places to Work.

About the role:

Your investigative skills matter.

As a train delay attributor, you’ll record, report and support solutions around train delays on your part of the rail network, helping to keep millions moving every day.
You’ll have a keen eye for detail as you’re working with delay data, and you’ll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find out the root cause of each delay. You’ll also be able to deal with competing deadlines, confirming responsibility for each delay with both accuracy and pace.

When delays happen, you’ll build an accurate picture of the reasons behind them.

By utilising data and collaborating with our signaller community and other railway colleagues, you will effectively analyse each delay. Having recognised the situation, you will use the data to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you’ll make a difference, from advising managers to agreeing to the use of alternate train time information.

Your skills matter:

You don’t need rail experience, but you do need to show how your transferable skills meet the following.

Data skills: You will require strong analytical skills and confidence in working with data.
People skills —you’ll be able to build strong working relationships and manage different stakeholder requirements.
Agility – With numerous competing deadlines and the need for swift and precise resolutions, you’ll possess experience in managing your time with agility and flexibility.
IT skills – You’ll be using bespoke IT systems and Windows-based applications, so you’ll be confident in using technology.
Confident decision-making—making accurate and informed decisions is key in this role, and you’ll be confident in standing by the decisions you make.
Operations knowledge – The ability to develop a good understanding of railway and infrastructure operations and have a good knowledge of your local area is important for this role.
Presentation skills – Reporting is a key part of the Train Delay Attributor role and so you’ll be able to get your message across clearly, accurately and concisely
Shift working – this role involves shift working, and you’ll be willing and able to work on a shift basis.
This role involves working days, nights, and weekends, and the job is safety critical. Offers of employment are subject to drug and alcohol testing, the passing of the relevant medical assessment, and BPSS pre-employment checks. This will include a hearing and eyesight examination Delete where not applicable.

Salary: £43,768
Salary in Training £39,612

Closing date: 15th May, 2025. We will not accept late applications.

We positively embrace flexible working, recognising that employees may wish to balance work and family/home lives.

 
Drugs and Alcohol Standard:

Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test.

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