Service Delivery Assistant Team Leader

About the job:

As an SDA TL in Tiverton, you will have a multifunctional role. You will provide staff coverage on the station you will ensure that customer requirements are met and exceeded, sell tickets and provide journey information and ensure that station activities including the dispatching of train services and platform management are completed safely and punctually. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.

Your main responsibilities will be:

Providing the highest level of customer service and being dedicated to customer needs
Selling tickets and providing journey information using out ticket selling systems.
Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
Providing information and assistance to customers
Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
Maintaining a safe, pleasant, and clean station environment to the highest SQE standards.

You’ll need to be:

Able to deliver extraordinary front line customer service
Able to understand customer requirements and expectations
A self-starter with a can do attitude
Confident when decision-making
Calm yet directive in a crisis
Able to work to strict procedures.

As a minimum you’ll need to have:

The ability to work as part of a team or independently
Evidence of numerical ability
Attention to detail
Strong verbal and written communication skills
An ability to multitask well

Additional information:

Candidates successfully short listed, will be invited to undertake an ability test and a competency based interview. The successful candidate will be required to meet the medical standards for this role, by undertaking a safety critical medical, including colour vision test and drugs and alcohol screen. A Basic DBS is also required.

Full training will be provided which lasts up to three weeks. The training takes place at our Training Centre in Swindon.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Tagged as: Team Leader