What is the job?

The purpose of the role is to protect the revenue of the company and the rail industry by ensuring all customers travel with a valid ticket for their journey. You will be able to adapt to new people, new places and new situations.

We are proud to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.

 

What will I be doing?

Sell a wide range of tickets, offering the most appropriate product to suit the customer’s requirements, and undertake a full inspection of tickets and railcards on trains
Undertake ticket checking and selling around special events
Issue Penalty Fares to customers where appropriate, in accordance with The Railways (Penalty Fares) Regulations 2018
To welcome customers and assist them with their journey, providing information and customer care at all times, but especially when the service is disrupted.

 

What are you looking for?

Someone enthusiastic, positive and passionate about delivering outstanding customer service
Flexibility, with the ability to work a variety of shifts
Someone comfortable working in a strictly regulated environment
A proactive and “can do” attitude
The ability to work effectively when under pressure.

 

What do I need?

An understanding of customers’ needs
Excellent communication skills
The ability to build relationships and work as part of a team
Experience of front-line customer service
The resilience and fortitude of mind to remain calm and professional in confrontational situations

 

Is there anything else I should know?

You must live within a maximum of 60 minutes’ travelling time of the depot.

The salary will be £21,656 pro rata per year during your probationary period and then £24,931 pro rata. You will also earn commission on your sales.

Assessment Centre’s for this role will take place at the end of February.

 

Please note that the training for this position is full-time for three weeks.

 

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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