Service Delivery Supervisor

We’re looking for an enthusiastic and proactive Service Delivery Supervisor to join our iconic Swindon Station team. This is more than just a job — it’s a dynamic leadership opportunity in one of the busiest and most diverse transport hubs in the region.

About the Role?

As a Service Delivery Supervisor, you’ll take charge of a team of frontline station staff, ensuring every passenger receives top-tier service while keeping safety, punctuality, and operations running seamlessly. You’ll be the go-to person during your shift — leading, coordinating, and responding to everything the station throws your way.

What You’ll Be Doing?

Leading a passionate station team to deliver excellent customer service and a safe environment.
Managing safety and security procedures across the station.
Coordinating the safe and timely departure of trains.
Acting as a visible, approachable presence for both customers and staff.
Maintaining a clean, welcoming station environment.
Staying cool and confident under pressure — particularly in operational or emergency situations.

What We’re Looking For?

You’ll be someone who:

Has experience leading teams and motivating others in a busy, customer-focused environment.
Knows what excellent customer service looks like — and delivers it consistently.
Has strong decision-making skills and remains calm in a crisis.
Is organised, safety-conscious, and driven by results.
Is confident, professional, and ready to be a visible leader.

To Succeed, You’ll Need:

Proven leadership experience in a customer-facing role.
Strong written and verbal communication skills.
IT literacy and comfort using digital platforms and reporting tools.
Flexibility to work shifts, including weekends and bank holidays.

Additional Info?

Interviews for shortlisted candidates are tentatively scheduled for the week commencing 28 July 2025.

Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Be part of something bigger. Lead a team. Make a difference. Apply today and be the difference our passengers remember.