Scheduling Coordinator

Join Our Service Team as a Scheduling Coordinator!

Are you highly organised, proactive, and passionate about delivering great customer service? We’re looking for a Scheduling Coordinator to keep our busy Service Team running like clockwork. If you thrive in a fast-paced environment and have a talent for logistics, this could be the perfect role for you.

What You’ll Be Doing:

Managing and coordinating field engineer schedules across the UK & Ireland
Booking customer visits for maintenance, repairs, site evaluations, and breakdowns
Communicating with customers to arrange and confirm appointments
Creating job records in SAP and other scheduling systems
Preparing quotes for parts and labour, and overseeing repair jobs from start to finish
Tracking warranty claims and maintaining calibration/tool registers
Keeping vehicle records, safety cards, and induction documents up to date
Participating in weekly planning meetings and supporting with general admin tasks

What You’ll Bring:

Strong organisational and planning skills
Ability to stay calm under pressure and meet tight deadlines
Clear and confident communication, especially over the phone
A customer-first mindset with a positive, can-do attitude
Solid IT skills – Microsoft Office is essential; SAP/Protean experience is a bonus
A collaborative team spirit, with the ability to work independently
Familiarity with health & safety procedures and logistics in the UK & Ireland is a plus

Why You’ll Love Working With Us:

Play a key role in a supportive and dynamic team
Build experience in service operations and logistics
Access training and development opportunities
Be part of a company that values precision, teamwork, and customer satisfaction

Zed Rail Limited acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Zed Rail Limited is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Zed Rail. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Tagged as: field engineer, labour