Station Control Assistant

Brief Description:

To provide a comprehensive monitoring and control of the stations’ systems, providing accurate information to all interested parties as appropriate.
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us.
For further information including residency eligibility, please contact your recruiter for more details.

 

Key Accountabilities:
1. Provide regular updates on train and station services to all station users using the information systems available.

2. Update station staff and Train Operating Companies (TOCs) on potential service disruption.

3. Provide public safety and security information to all station users on a regular basis.

4. Operate and maintain station systems and equipment including fire panels, CCTV, car park equipment and customer help points.

5. Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence.

6. Liaise with Signalling Centres and TOCs regarding train services, maintaining a log of occurrences.

7. Assist the station team and perform other duties in light of operational requirements.

8. Fulfil allocated duties as prescribed within Emergency Plans.

 

Job Skills, Experience and Qualifications:
Essential;

Command of English language, both written and oral with a clear and concise speaking voice

Experience of working in a customer facing environment

Experience of working effectively as part of a team

Experience of processing and prioritising complex information in a time-pressured environment.

 

Salary: £27,630 per annum

Closing date: 18th March 2025 – Late applications will not be accepted.

 

Some of our roles require face to face Drugs & Alcohol testing.

Further details will be shared with you as part of your formal offer.

 

Tagged as: safety, service