Rail Operator 2

About the job:

To provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, kept well informed and that all areas are kept clean and well presented.

Your main responsibilities will be:

As a Rail Operator 2 Supervisor GPR, you will provide cover for a variety of shifts as and when required. This can include covering shifts at other local stations when needed.
Ensure your personal safety and that of others, including that of visitors and contractors, at all times
Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Employee Handbook, other regulations and Instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
Provide a safe, courteous and helpful service at all times.
Provide a safe, clean and well presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
Undertake emergency procedures and implement evacuation procedures when required.
Carry out duties as directed by Duty Station Manager.
Ensure the safe and punctual dispatch of trains and ensure that performance records are maintained. Identify and report to your Station Manager incidents of delays to services.
Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
Maintain security of the station premises during your booked time of attendance.
Act impartially in accordance with RSP/TSA requirements when serving customers.
Carry out Winter Precautions as per Local Instructions.
Additional tasks as specified by the local manager and Station Supervisor.

As a minimum, you will need to have:

Able to travel to your location of work within 60 minutes, for all shift times.
Good general education
Strong customer focus
Good interpersonal skills
Team leadership ability
Resilience
Supervisory experience is desirable
Able to distinguish colours with normal colour vision

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

The Reward:

Free leisure travel for spouse/partner and dependants (criteria dependent)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme

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Tagged as: rail operator, railway job, railway jobs, station manager, Team Leader