Fraud Investigator

About the job:

The Counter-Fraud & Privacy Team are responsible for all fraud control, GDPR compliance, internal governance, and adherence to information security best practice.
Reporting to the Counter-Fraud and Privacy Manager, the role will support the day-to-day monitoring, investigation and prevention of fraud relating to our customer service channels, including delay repay, refund, good will, and insider threat.
The Fraud Investigator will also support with the maintenance of the internal fraud control and responsive fraud investigations.

Your main responsibilities will be:

Log and investigate claims, gathering and analysing evidence from multiple sources, to bring them to a successful resolution.
Be responsible for conducting and managing the investigation of systematic and prolific fraud cases to the criminal standard of proof.
Conduct interviews in accordance with the Police & Criminal Evidence Act.
Clearly and accurately present findings and recommendations to peers and managers.
Lead the way in identifying, measuring, and mitigating fraud risks across the business and industry.
Provide subject matter expertise to the team and train operating companies (TOCs) on claims and fraud control.
Coordinate and prepare monthly MI submission reports for the Senior Management team.
Understand and evaluate potential fraud indicators and the impact of current internal/external fraud trends.
Handle a wide range of requests, transactions, enquiries and concerns, in an efficient and professional manner.
Support the implementation of fraud mitigation measures.
Provide knowledge and awareness throughout the business to help detect and prevent fraud.

As a minimum, you will need to have:

Prior experience within a fraud focused role or a qualification within fraud
Knowledge of the Police and Criminal Evidence Act following the PACE framework.
Demonstrated experience working on fraud control and detection strategies.
A good knowledge of common fraud typologies
Commercial awareness and an understanding of cyber and Information security risk
Broad Knowledge with key AML, TF, Financial Crime and Sanctions legislation and associated Regulatory Guidance.
Experience within the rail industry / ticketing environment is desirable but not essential.

Personal attributes:

Proactive ‘problem resolver’, owning and resolving issues; a self-starter who is results-driven with high levels of self-motivation and initiative.
Proven ability to work under pressure and to meet deadlines.
Logical, methodical, and persistent, with a keen eye for detail
Able to build strong relationships with both internal and external stakeholders.
Excellent written and verbal communication skills.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.