Senior Controller – Wales

Description

Key Responsibilities

• Based within our Cardiff WROC control room the controller will arrange bus and coach road transport in times of train service disruption.
• Responsible for ensuring that sufficient levels of accessible vehicles are sourced to provide a quality customer focussed response.
• To provide efficient and effective administrative support, as well as undertaking a coordinated daily close down of costs with Transport for Wales control staff
• Responsibility for the day-to-day operational delivery of the Wales contract.
• Ensure all incident and accident investigations are managed within agreed timelines. Control team to be focal point on the day for information gathering.
• Work effectively with external suppliers, colleagues and agencies.
• Always Have a duty of care for the health and safety of yourself and colleagues. Including a duty to report unsafe acts or omissions to safety.
• To undertake any other duties commensurate with the role
• The role involves shift work including weekends

Skills, Knowledge and Expertise

• An individual who can develop effective working relationships with suppliers and colleagues
• Can handle high pressure situations in a calm and logical manner
• Able to communicate effectively both written and oral
• It will be desirable if applicants can demonstrate previous experience administering logistics or passenger transport.
• It will be desirable if applicants can speak Welsh.
• The posts involve shift working on a rota basis covering early, late and night shift patterns.