Rail Operator Supervisor

The Reward:

Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Rail Operators earn up to £30,000 per annum plus regional allowance.

On top of your salary, we offer a variety of valuable benefits, including;

Free leisure travel for spouse/partner and dependants (criteria dependent)
75% discount on many other train operating companies
Full training and support with development
Large range of exclusive retail offers
Excellent pension scheme.

 

About the job:

To lead a team of station assistants to provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, are kept well informed and are assisted as necessary. To ensure that all areas are kept clean and well presented.

 

Your main responsibilities will be;

Lead and direct staff in the provision of a safe, courteous, helpful service at all times.
Lead and direct staff in the provision of a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
Undertake emergency procedures and implement evacuation procedures when required.
When the Duty Station Manager is not in attendance, maintain signing on/off records for staff under your control, ensuring that members of staff are fit, capable and presentable (including the wearing of name badges) for the duty they are working.
Ensure that arrangements are made to cover short term and late notice absences and periods of sickness.
You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing. You will need normal colour vision for this position.
You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be cleaning toilets, checking everything is working and safe, clearing up rubbish or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone’s day.
For a full list of responsibilities, please download the job description available at the bottom of this advert.

 

As a minimum, you will need to have:

Able to travel to your location of work within 60 minutes, for all shift times.
Good general education
Strong customer focus
Good interpersonal skills
Team leadership ability
Resilience
Supervisory experience is desirable
Able to distinguish colours with normal colour vision

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

 

Working pattern:

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you’ll need to able to work shifts at all times of the day and on every day of the week.

On average you will work 37 hours per week over 4 days, including a mixture of early, late and weekend shifts.

Typical shifts include;

05:45 – 15:00 / 14:45 – 24:00

 

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

 

 

Tagged as: assistant, hr, manager, rail operator, safety, service, shift, station manager, Team Leader, veri