Revenue Protection & Security Manager

Revenue Protection and Security Manager

Duration: Permanent Full-Time
Various Locations: Birmingham New Street, Milton Keynes & Crewe (Please specify on your application which location you would be interested in).
Hours: 37.5 per week

 

The Role;

This is an interesting and varied role that has a big impact. Working with customers to identify, manage and prevent fare evasion and fraudulent activities. Working with customers to help and support them with their journey.

We are seeking Revenue Protection & Security Managers who will Plan and undertake a range of intelligence-led revenue protection, these consist of inspecting passengers’ tickets and collecting fares from those who haven’t paid. You’ll interview suspected fare evaders, fill out forms and process related paperwork. And sometimes work on our gatelines (or ticket barriers) helping station colleagues carry out ticket checks. Working collaboratively with other departments and external stakeholders and train companies in order to achieve the company objectives for minimising ticketless travel and improving customer satisfaction measures.

 

Your training;

You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management.

Your shifts;

You will work a varied shift pattern, which includes weekends, bank holidays.
You will work to a roster; some flexibility is required.
You’ll need to be on your feet throughout your shift and ready to work, whatever the weather, some part of the shift can be working outside all year round.

 

The experience you’ll need:

You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.

All you need is;

Excellent verbal and written communication skills
Experience working directly with customers, ideally where you’ve had to deal with conflicts or confrontation
Experience taking payments and handling cash
Good decision-making and calmness under pressure
The ability to be resilient, assertive and remain professional in all situations
The ability to use your own initiative and work well in a team
The skills to evaluate and interpret information and make appropriate decisions.
Work well as a part of a team.

 

What are the salary and benefits?

Salary – £40,420 per annum + benefits
Defined Benefit pension – one of the best in the UK
Free travel on all our trains and those of other train companies within our parent group company – for you, your partner and any dependent children
75% off all other train company travel tickets
Retail discounts
Career development opportunities.

 

Applications will be considered from colleagues with 6 months experience in current role and a full check of absence and disciplinary records.

 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

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