Quality Support – Rail Production & Overhaul

About the Role

We are looking for an experienced Quality Support Specialist to provide hands-on production support at a Rail Pack Production and Maintenance Facility in East Grinstead.

The site delivers three key repair and maintenance routes, Fault Repair, Half-Life Maintenance, and End-of-Life Overhaul, ensuring reliability and performance for critical rail assets.

The role will focus on supporting application of the 5-Stage Quality Process, strengthening compliance with the Four Eyes Principle, and helping ensure high-quality, right-first-time output across all workstreams.

Key Responsibilities

• Hands-On Quality Support:
• Provide day-to-day quality oversight and support, ensuring repair activities meet customer and industry quality standards.
• Be a visible presence on the shop floor, supporting teams through each stage of the process to ensure clarity, control, and compliance.
• 5-Stage Quality Process Execution:
• Actively support the execution of each stage of the quality process, ensuring accurate documentation, traceability, and adherence to standards.
• Reinforce the Four Eyes principle, ensuring independent checks are carried out consistently and recorded appropriately.
• Support teams in addressing non-conformances and implementing immediate corrective actions.
• Problem Solving & Escalation:
• Support containment, root cause analysis, and corrective action activities on emerging quality issues.
• Escalate systemic issues or recurring process weaknesses to the Quality and Production leadership teams for resolution.
• Continuous Improvement:
• Identify opportunities to simplify, standardize, or strengthen quality processes.
• Provide feedback and practical suggestions to improve quality assurance and control across repair activities.
• Collaboration:
• Work closely with Production, Engineering, and Quality leadership to maintain alignment on standards and expectations.

Contribute to team discussions, audits, and reviews to sustain a strong quality culture.

Work Experience

Skills & Experience

• Hands-on quality assurance or inspection experience in rail, aerospace, defense, or other complex engineering/manufacturing environments.
• Strong working knowledge of structured quality processes and inspection stages.
• Experience supporting repair, maintenance or overhaul operations is desirable.
• Confident working on the shop floor, engaging directly with production and inspection teams.
• Knowledge of the Four Eyes principle, inspection sign-off requirements, and traceability standards.
• Good communication skills and a collaborative approach.