Project Support Engineer

Location: WEMBLEY (Onsite role)

Appointment Basis: Permanent

Salary: c. £65K + Benefits

Could you be our next Project Support Engineer we are seeking in Wembley?

Your Future Role

We are dedicated to providing comprehensive support and coordination for the Caledonian Sleeper (CS) Project, ensuring the effective optimization of fleet maintenance operations. This role will focus on establishing efficient communication channels between Alstom and the Caledonian Sleeper teams, facilitating timely technical responses, and developing robust maintenance procedures to enhance train reliability and performance.

We’ll Look to You To:

• Coordinate advice and provide support to optimize fleet maintenance for us, ensuring measurable improvements.
• Establish effective communication channels between our maintenance teams and the Caledonian Sleeper Engineering teams.
• Manage the coordination of technical questions received from the Caledonian Sleeper and ensure the prompt provision of our responses.
• Prepare and maintain a comprehensive set of our procedures for fleet checks and tests on coaches, ensuring updates are made as required by the Caledonian Sleeper team.
• Regularly analyze our maintenance data to support the Caledonian Sleeper in optimizing maintenance activities and generate reports on train reliability and performance.
• Coordinate our technical resources to conduct testing and fleet checks in alignment with the Caledonian Sleeper’s requirements.
• Oversee and execute technical investigations and root cause analyses of coach failures.
• Assist the Caledonian Sleeper in developing technical solutions for addressing failures in the coaches.
• Support the Caledonian Sleeper in initiatives aimed at improving train reliability and performance.

What do I need to qualify for this job?

• Significant experience in fleet maintenance and support within a rail industry context; knowledge of associated standards is advantageous.
• An educational background in Engineering or a related field at Higher National Certificate (HNC) level or equivalent.
• The individual must demonstrate a proactive, disciplined, and logical approach to problem-solving, acting as a self-motivated team player who can communicate effectively at all levels while being innovative in achieving high standards of maintenance support.
• Excellent capabilities in technical analysis, problem-solving, and continuous improvement methodologies, alongside a solid understanding of Health and Safety (H&S) standards.
• A strong customer focus is essential to ensure service delivery meets expectations and project deadlines.
• Full compliance with all relevant design, quality, and Health, Safety and Environmental (HSE) regulations is non-negotiable.
• Ability to deliver to agreed timelines, cost constraints, and quality standards consistently.
• A good understanding of requirements including:
  • Knowledge of fleet maintenance processes, optimization strategies, and performance metrics within the rail industry.
  • Proficiency in data analysis and reporting methodologies.
  • Familiarity with technical investigation techniques, root cause analysis, and development of maintenance procedures.
  • Strong communication skills to coordinate effectively between various engineering and maintenance teams.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilize our agile working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive benefits (pension, life ins., medical)
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holidays
• Option to enjoy a brand new electric or hybrid vehicle with our salary sacrifice scheme
• A wide range of flexible benefits that you can tailor to suit your lifestyle

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal opportunity statement:

We are an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a “disability confident leader accredited employer”, we will interview all disabled job applicants who match the essential criteria of the job description or specification.