Platform Assistant

About the role:

What will you be doing?

As a Platform Assistant Birmingham New Street Station, you will be responsible for ensuring trains depart safely and on time, and making sure customers benefit from exceptional service. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter.

Customers will look to you for accurate and timely information about services. We’ll expect you to ensure trains depart the station safely and on time.

You’ll help to make sure everyone who uses the station does so safely and responsibly. That can include managing some challenging situations. Even when customers might be frustrated due to delays or disruption, you’ll continue to provide excellent customer service. Whatever the weather; whatever your shift; your enthusiasm will shine brightly and because Birmingham New Street is a fast-paced, busy environment, you’ll relish the challenge of thinking on your feet.

In order to be successful in this role, we would like you to have/to be:

The ability to speak and write English fluently
A track record of providing first class customer service
Excellent people skills – from listening and questioning, to building relationships
Good hearing and eyesight, with normal colour perception
Able to work shifts including nights and weekends
Meet the required benchmark for application screening questions
Must meet required online testing benchmark
This role involves days, nights and weekend working, and is subject to drug and alcohol testing and passing of the relevant medical assessment.

You must also be able to meet the required online testing benchmark score, in order for us to progress with your application.

Salary: £30,685

We adhere to a structured pay framework, any salary offered will be within the pay range advertised.

28 days holiday entitlement (plus bank holidays)
My benefits – our discounted online shopping site
A range of discounted offers including, childcare vouchers, healthcare offers – cycle to work, healthcare club discounted membership and other benefits
Subsidies of up to 75% on rail and underground season tickets
75% discount on leisure travel
A choice of contributory pension schemes
2 weeks paid reserve leave for our Armed Forces community
5 days volunteer leave
Want to look into the benefits further? Find out here

Closing date: 9th February 2025. Late applications will not be accepted.

We’re also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires.

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