On Train Customer Service

As a Senior Conductor Apprentice, you will be at the forefront of delivering a memorable experience for our customers, seeking to identify and meet their needs in an open, friendly and helpful manner. We’re looking for someone who is enthusiastic, forward thinking and strives to deliver the highest standards at all times.

Your responsibilities within the role include:

Ensuring the safety of everyone on board.
Checking and verifying tickets
Checking the on train environment including equipment and general cleanliness of facilities
Where shortcomings exist, taking further action by correcting or reporting fault
Be visible and available to provide customers with advice and guidance, as necessary
Managing the overall financial responsibility for any cash transactions taken on board
When working on our trains, you will usually be the only member of staff that our customers will see, so it’s important that you are confident in working both on your own and as part of a team. Due to early morning and late evening shift patterns, flexibility is key – and you will need to live within 60 minutes of the station. This role works four days a week and includes weekend work, but we guarantee that you will get a long weekend off every third week.

Training courses will commence at a number of dates throughout 2023. If successful, you will be placed into a Talent Pool and be offered a role when opportunities become available.

As well as a competitive salary, we’ll also offer you:

Excellent Railway Pension scheme
Free travel on Train Operating Companies under Abellio
75% discount on National Travel (inc partner and dependants)
Various training opportunities
…and many more!

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process.

We welcome applicants from diverse backgrounds, we promote equal opportunities for all. We’ll treat your application fairly and assess you for the job based on merit.