On Board Supervisor

On-board supervisors make a critical difference to our customers’ on-train experience. On-board supervisors will keep you informed throughout the journey with information, help you when there are delays, check and validate tickets and help drivers manage the train to ensure smooth running. Whatever your journey needs, they will be there for you.

As on OBS, you will be visible at all times, anticipating the needs of the customer to meet their expectations. Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk positively about our service.

To be an on-board supervisor with us, you’ll need to demonstrate a fantastic, fresh attitude to serving customers. A sense of pride in your appearance is essential. You’ll be resilient and able to think on your feet at all times, be confident at managing situations as and when they arrive, and commit to putting customers first throughout the day. No two days will be the same, and you’ll travel widely on our network, helping us make the best impact on our customers’ journeys possible

Experience, Skills and Requirements

A proactive customer approach coupled with passion and ability to work as one with all involved in keeping trains running on time
Exceptional levels of customer service, each and every time—you will be a role model for others to follow
Demonstrated experience of managing customers effectively in difficult environments.
Ability to follow standards and apply rules and regulations appropriately, with due regard for safety and the provision of customer service.
You must be able to demonstrate a high level of numerical ability.
Due to the shift times, which will vary, you must live in the local area and have available independent transport.
You must be an effective communicator and be able to demonstrate this both through your application and assessments.
Confidence to make decisions in a customer-focused manner and carry out instructions effectively.
Impeccably time management, as the post will require the holder to work shifts, which can start and end on a 24 hours per day/7 days per week basis, as defined in the roster.

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