Revenue Protection Officer

Are you confident, observant, and passionate about delivering excellent customer service? Do you enjoy working in a dynamic environment where no two days are the same? If so, we’re looking for you to join our team as a Revenue Protection Officer based at Nottingham.

In this vital front-line role, you’ll be a visible presence on trains and at stations, ensuring that passengers are travelling with valid tickets, addressing fare evasion, and offering support and information to customers. You’ll play a key part in protecting revenue, supporting safety, and upholding the integrity of the rail network.

This role will be required to work with the wider customer experience front line teams to ensure we are maximising our revenue. We’re looking for individuals who are enthusiastic, positive and passionate about ensuring excellent customer service is always provided.

Key responsibilities:

Carrying out ticket inspections and enforce fare regulations in a fair and consistent manner
Issuing penalty fares or prepare reports for potential prosecutions where appropriate. Help detect and prevent fraudulent travel
Working closely with the British Transport Police During special projects, which may include plain clothes exercises
Being conversant with revenue protection standards and policy, ensuring compliance with Revenue Protection Handbook
In times of disruption work to support front line Customer Experience staff to ensure all our customers are kept fully informed
Conduct interviews and keep an accurate record of any conversations
Obtain evidence of fraudulent travel activity (including by means of Body Worn Video)
Prepare and submit reports and any other reports relevant to your role and attend court as required.

What We’re Looking For:

Excellent communication and interpersonal skills.
Confidence in dealing with challenging situations and enforcing rules tactfully.
A strong sense of integrity and professionalism.
Experience in a customer-facing role (not necessarily in rail).
The ability to remain calm under pressure and manage conflict constructively.
Attention to detail and strong record-keeping skills.
Willingness to work shifts, including early mornings, evenings, weekends, and public holidays.
 

We are committed to treating all applicants fairly, consistently, and with respect at every stage of the recruitment process.

We promote equal opportunities for all.

Railway Executives is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.

Tagged as: rail network, revenue protection officer