Contracts Assistant

This role will be working in a small team in the Switches and Crossings (S&C) Maintenance team.

Key responsibilities in this role include managing emails, allocating orders, monitoring supplier performance and processing reports. Stakeholder engagement and Customer Service are an important part of this role.

 

Key Accountabilities:

Support the management of supply chain contracts to achieve the most cost effective delivery of goods and services.
Collate data on all transactions incurred in delivering contracts. Investigate and reconcile transactions and costs as part of an end to end process
Develop effective relationships with customers and suppliers. Develop and maintain processes for effective query resolution
Support the team as required, to deliver a comprehensive service to the business areas.
Provide data, analysis and commentary for management reports.
Assist in supporting the timely collection of business unit commercial information and payment of business unit creditors.
Assist in identification and implementation of quality and efficiency improvement initiatives.

 

Essential:

Proven ability to work to tight deadlines and mandated processes with a high level of accuracy
Good administration and analytical skills
Good interpersonal and relationship building skills
Good commercial awareness
A customer focussed approach.

 

Desirable:

Railway knowledge
Awareness of supply chain processes
Experience within a customer service role

 

Closing date: 23 April 2025. Late applicants will not be accepted. This role is being advertised internally and externally.

 

You will need to complete a supporting statement addressing how you meet the essential criteria, please complete this as part of the application process and add this to your CV in one document. Applicants who do not complete this statement will not be shortlisted.

 

If you would like any reasonable adjustments support during your application or throughout the recruitment process, please do not hesitate to contact the Resourcing Team who will happily assist.

 

Below are some examples of adjustments we can make:

Changing a provision, practice or ‘the way things are done’
For example, we can give candidates extra time to complete online, tasks or interviews as needed.
Changing a physical feature of our workplace
For example, office/room layout can be adapted to accommodate individual needs.
Providing extra equipment or assistance
For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.

There are lots of other adjustments we can consider – please just ask!

 

The recruitment process will consist of shortlisted candidates being invited to take part in the following;

Competency Based Interview
Candidates who are shortlisted for interview will be contacted by phone or email.

 

Drugs and Alcohol Standard:

For some of our roles all prospective external candidates offered a conditional role will be required to undergo and pass a drugs and alcohol test.

 

About our people and the recruitment process:

We’re an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We’re also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

If you’re ready to make a real difference, we’d love to hear from you!