Customer Service Supervisor

As a Customer Service Professional on our station, you’ll work between the station ticket office, the station ticket barriers and the train platforms. You’ll deliver a service to customers which is proactive and personable, engaging and professional, showing passion in all that you do to ensure we deliver ‘a great service every day’ to our customers.

Working on the station allows you to get involved with a wide range of customer service activities, helping customers purchasing tickets, providing train service information, providing assistance to disabled and vulnerable people, helping dispatch trains safety and on time, dealing with lost property and ensuring the safety and cleanliness of the station is maintained consistently to a high standard.

You’ll make sure you’re always on hand for the needs of our customers, having a highly visible profile on the station, keeping customers informed with up to date train service information, making sure customers feel appropriately informed and assisted throughout their journey. Working on a station means some of the time you’ll be working outdoors so you’ll need to be comfortable working in all weather conditions and be able to provide assistance to wheelchair users and anyone else who would benefit from being given a helping hand.

Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced you’ll follow a varying shift pattern which can include some early starts, some night time and weekend working in a cross cultural and diverse environment.

We are looking for people who can demonstrate:

Excellent customer service skills
Friendly and approachable manner
Ability to speak clearly and confidently
Smart and well presented
G.C.S.E, A – C grade (or equivalent qualification) in Maths and English
Computer literate with the ability to use Microsoft packages
Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times
This position does not have line management responsibilities therefore supervisory experience is not essential.

Applicants will be invited to complete an online assessment and if successful you’ll be invited to an interview with one of our Customer Service Managers. If you’ve got what we’re looking for, we’ll invite you to a medical examination which includes a drugs/alcohol screening. Appointees must submit at least two satisfactory references and complete a six month probation period.

Please note, due to safety reasons, we cannot consider applications who live more than 50 minutes’ drive away from the advertised station.
If that sounds like the right fit for you, we’d love to hear from you, please click apply and complete an application form.