Customer Service Supervisor

We’re currently recruiting for a Customer Service Supervisor for Loughborough Station!

We would also consider Applications for Leicester Station for future Supervisor positions.

The supervisor will lead the team with day-to-day activities and provide a high standard of customer service, as well as providing accurate and timely information at the station. You will ensure that the station is clean, safe and presentable at all times, in accordance to East Midlands Railway contractual obligations. You will also play a key part in to ensuring that there is ongoing compliance with company processes and procedures.

This is a busy and fast paced role; some of your key duties will involve;

Undertaking staff briefings as required
Reporting all accidents & operating incidents
Authorisation of employee time sheets,
Looking after the roster/shifts for all staff under your supervision.
Monitoring on-going compliance with company processes and procedures.
Working closely with Network Rail and other stakeholders daily.
You will be passionate about delivering excellent customer service daily, managing challenging situations and leading a team with bags of energy. Working closely with the local management team, you will also be pro-active in seeking out opportunities to drive the teams forward.

Previous experience in a supervisory or people manager role is essential. It is also preferable for candidates to have prior railway experience, although this is not essential. Please note this post is required to work shifts including early, late and nights also weekends and bank holidays.

All of the safety critical training will be provided to the successful candidates. Offers made to successful candidates are therefore subject to satisfactory completion of a safety critical medical assessment, including drugs and alcohol screening and a colour vision test.

If this sounds like something you’re interested in, we want to hear from you!

As well as a competitive salary, we’ll also offer you;

Excellent Railway Pension scheme
75% discount on National Travel (inc partner and dependants)
Various training opportunities
…and many more!

Ready to take on this exciting opportunity? Submit your online application form and upload your CV.
As we operate a blind screening process please remove all personal information including your name from your CV.

Please note, if shortlisted you’ll need to take 2 online safety Critical tests as part of this application.

If you successfully pass all stages of the recruitment process, you will be placed into our talent pool, for a maximum time of 12 months. Once you have a place in the pool, you won’t need to re-apply for the vacancy again for a whole 12 months. If a role becomes available during this time, we will pick up the phone to make you a job offer!

We welcome applicants from diverse backgrounds!

Tagged as: east midlands railway