Service Delivery Assistant

About the job:

A Service Delivery Assistant is a key customer facing role that ensures the safety of customers, colleagues and contractors on the station. You must be vigilant of all activity on the station and take action in the event of any unsafe behaviours or conditions observed. You are responsible for the safe and efficient dispatch of train services and managing the platform environment. A key member of the team, you will be involved in all aspects of the station and supporting colleagues in their roles.

This is a challenging role that demands great customer service skills, flexibility and an ability to respond to the ever-changing demands of a busy railway station.

 

Your main responsibilities will be:

Providing the highest levels of customer service and being proactive to customer needs
Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
Providing information and assistance to customers
Ensuring the safety of customers, staff, visitors and contractors is given the highest priority.

 

You’ll need to be:

Able to deliver exceptional front line customer service
A Self-starter with a can do attitude
Confident when decision making
Able to remain calm yet directive in a crisis
Able to work to strict procedures.

 

As a minimum you will need to have:

The ability to work as part of a team or independently
Evidence of numerical ability
Strong verbal and written communication skills
Experience of working in an environment where safety is paramount.

 

Working pattern:

This role involves working night shifts from 22:00 to 07:00, including weekends and bank holidays.

 

Additional information:

Candidates successfully shortlisted will be invited to undertake an online ability test and upon successful completion of that test will attend a competency based interview which may be online or in person. Interviews will take place w/c 30th June 2025.

The successful candidate will be required to meet the medical standards for this role including colour vision test as well as a drugs and alcohol screen. A Basic DBS Certificate is also required.

Training will provided, lasting up to 3 weeks and will take place at our Training Centre in Swindon.

A Travel pass will be provided.

 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

 

We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Tagged as: railway station