Customer Service Officer

As a Customer Service Officer, you will:

Dispatch Trains Safely and Timely: Take charge of ensuring trains depart on schedule, while adhering to all safety protocols.

Customer Advice & Guidance: Provide clear, friendly, and helpful advice to passengers throughout their journey.

Support with Security Searches: Assist with station security procedures to keep passengers safe and secure.

Proactive Customer Engagement: Be visible and approachable at all times, offering support and assistance as needed.

Assist with Boarding and Disembarking: Help passengers as they board and leave
You will be required to work shifts as early as 5.00am and ends around 12.30am, including some evenings and weekends and you’ll be paid a shift allowance on top of your basic salary.

All of the safety critical training will be provided. Offers to successful candidates are therefore subject to satisfactory completion of a safety critical medical assessment, including drugs and alcohol screening and colour vision testing.

Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.

If you successfully pass all stages of the recruitment process, you will be placed into our talent pool, for a maximum time of 12 months. Once you have a place in the pool, you won’t need to re-apply for the vacancy again for a whole 12 months. If a role becomes available during this time, we will pick up the phone to make you a job offer!

We promote equal opportunities for all.

Railway Executives is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.