Customer Service Assistant

Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.

Working on a shift basis, including weekends, this role is multi-functional and delivers customer service activity across the station including ticket office and platform duties. On a day to day basis you will be in the Ticket Office or on the station dispatching the trains and proactively finding the right ticket for our customers while delivering excellent customer service to new and regular customers. We have the latest computer based ticketing system which is able to provide any information our customers may need and has direct access to our intranet.

Experience / Skills / Requirements:

A proactive approach coupled with passion and ability to support and develop your team
Exceptional levels of customer service, each and every time – you will be a role model for others to follow
Demonstrable experience of managing customers effectively in difficult environments
You must be able to demonstrate a high level of numerical ability
Due to the shift times, which will vary, you must live in the local area and have available free transport
An effective communicator and must be able to demonstrate this both through your application and or assessments
Trust to make decisions in a customer focused manner and carry out instructions effectively.

Applicants must be willing to work unsocial and irregular hours, including nights and weekends.

Please note that as this role is a ‘General Purpose Relief’ you will be obliged to work at other stations in the area in addition to St Pancras as and when required.

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.