Assistant Driver Resource Manager

You will be expected to:

Support and assist your team to consistently deliver high levels of performance in all Resource Manager activity.
Assist the Driver Resource Manager with Train Crews on Genius, TRENT and SHEILA system and other systems are kept up-to-date to reflect Train Crews booking on, as well as actual work undertaken during shift, including in times of disruption.
Managing Drivers and other relevant staff when they sign on to ensure they are in a fit and proper condition at both unsupervised and supervised depots.
Assist the Driver Resource Manager, creating schedule/diagram cards
Assist Driver Resource Managers to ensure that you comply with ‘Hidden’ excess working hours is maintained, and that if any breaches do occur these are properly investigated.
Assist in times of service disruption, liaison with Train Crew to ensure a timely return to normal working is achieved
Ensure that there is sufficient Train Crew available to provide the day-to-day services according to the daily plan in order to cause minimal delays to train services.

You should possess the following:

Proven track record of line and resource management in a train environment
Ability to plan in a fast changing environment
A track record of delivering exceptional customer service in a transport industry
Must have IT literacy, ability to interpret data and understand trends using Trent, Sheila, Genius, Microsoft Office and Performance Management systems
Ability to work on own initiative as well as within a team
Strong interpersonal skills and have the ability to influence.

Please note:

This role is Shift Pattern Hours of operation 05:00 – 20:00 Monday To Friday with every Fourth Saturday worked.

The successful candidate will enjoy free travel on our network, discounted travel on other train operating companies and London Underground, a final pension salary scheme, discounted travel on Eurostar after 1 years service and discounts from high street shops.