Occupational Health Coordinator

What you’ll do:

This is an excellent opportunity to join the HR Services team and to play a pivotal role in supporting the operational and strategic delivery of occupational health services across Southeastern.

Occupational health sits at the heart of our people strategy within HR Services and continues to evolve in response to business needs and industry change. This role supports the effective coordination and modernisation of our occupational health provision, ensuring it remains fit-for-purpose and responsive.

In this position, you will need to combine high-level administrative capabilities and have responsibility for service coordination, supplier engagement, case tracking, and project delivery. You will support broader strategic transformation initiatives across the business, including supplier reimagination and support with health and wellbeing campaigns as well as work closely with internal stakeholders, OH providers, and the Health and Wellbeing Team to ensure a consistent, compliant, and effective service for all colleagues.

Duties will include, but not be limited to:

Taking ownership of the day-to-day coordination and administration of occupational health activities across the organisation.
Leading on the tracking and scheduling of medical assessments, referrals, and outcomes and ensuring timely progression and escalation where necessary.
Maintaining and auditing employee occupational health records using systems such as Medigold One, Oracle, and Netdocs as well as ensuring compliance with GDPR and internal data protection policies.
Managing the Occupational Health inbox and independently triaging queries and escalating as required.
Supporting the Occupational Health Team Manager in reviewing supplier performance, developing reports, analysing trends, and identifying opportunities for service enhancement.
Working collaboratively with the Health and Wellbeing Manager to deliver health awareness campaigns and initiatives and contributing to planning and logistics.
Producing periodic reports and dashboards to support decision-making and senior management updates.
Developing and maintaining quick-access trackers, audit tools, and workflows that improve visibility and control of OH data.
Deputising for the Occupational Health Team Manager in meetings and internal forums as required.
Proactively identifying opportunities to streamline processes, adopt digital tools and automation and improve internal workflows.
Coordinating with internal teams such as Payroll, HR, and Line Managers to ensure a seamless approach to case management.
Scheduling and organising meetings, training events, and supplier reviews, ensuring accurate records and action logs are maintained.

The experience you’ll need:

To be considered for this role we you need to demonstrate the below in your application;

Must have a proven track record within a Coordinator position
Must have excellent administrative skills
Must have experience of using reporting and database management systems
Being familiar with occupational health processes or experience of working within healthcare or HR would be highly advantageous
Must have excellent organisational and time management skills
Must have strong attention to detail and accuracy, especially in relation to record keeping
Must have excellent IT skills, especially within Microsoft Office Suite (Excel, Word, PowerPoint)
Have excellent communication skills, both written and verbal
Show a proven track record of dealing with sensitive and confidential information
Have a proactive approach to problem solving and process improvement.

Other things to know:

This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

What you’ll get in return:

Along with your salary, the rewards you’ll get include;

a final salary pension
24 days annual leave allowance (plus bank holidays)
free rail travel across our networks.

We care passionately. We do the right thing!

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.