Train Presentation Manager

We understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signaling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Your future role 

This is a great opportunity to be part of the Train Presentation team which is focused on the CEx touchpoints with our customers including the overall train presentation. The successful candidate will be directly involved in customer facing meetings, reviewing data & insight, working with internal teams and cleaning contractors to improve standards/output and efficiencies whilst looking for opportunities to add value for the customer.

Working within a team of 3 based in one of out Traincare Centre’s (Midlands/South), you will be required to travel around the network to carry out the role. A degree of flexibility will be required and a mixture of nights, early mornings and evenings will be required to see the full 24 hr lifecycle of a train service.

Responsible for ensuring that trains meet our customers Train Presentation contractual requirements while adhering to the Health & Safety at Work Act (1974), Rules and Regulations, Railway Group Standards, Customer Safety Case and organization Policies and Procedures.

We’ll look to you for:

• Interface closely with key customers
• Building relationships with key suppliers
• Help customers with sustainability strategies
• single point of contact for all Customer facing issues e.g. Cleaning/Train presentation matters
• Develop and carry out a programme of Customer/Supplier Audits to ensure the highest standards are maintained
• Liase/interact with other Departments
• Work collaboratively to develop a CEx strategy
• Management of Cleaning Service Provider on daily basis via Performance KPI’s to include on patch and off patch
• Collaboration with Fleet Engineering to ensure maximum reliability of catering equipment, plus other onboard
• customer facing equipment – toilets, HVAC, PIS, SRS
• Working with customers to ensure that defect reporting is as effective as possible
• Building close partnerships with the Train Operators and customers via performance reviews, and actively seeking feedback and delivering on that feedback.
• Handling Customer complaints regarding Train presentation
• Ensuring ad hoc out stabled trains, blockades, changes to train timetable schedules are dealt with appropriately.
• Seeking out best practice and innovation on the market.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Customer Experience in the railway industry or similar
• Experience of managing contractor relationships & KPI’s
• Good communication and interpersonal skills
• Time management skills
• Structure and organized with hands on approach
• IT Skills and Microsoft Experience

What we offer

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

– Enjoy stability, challenges, and a long-term career free from boring daily routines.
– Collaborate with transverse teams and helpful colleagues.
– Contribute to innovative projects.
– Steer your career in whatever direction you choose across functions and countries.
– Benefit from our investment in your development through award-winning learning.
– Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).
– Up to 52 weeks full maternity and adoption pay.
– 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday.
– A wide range of flexible benefits that you can tailor to suit your lifestyle.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Tagged as: fleet engineer, fleet engineering, train presentation