IT Support Engineer
Full Time NewBookmark Details
We’re looking for a skilled IT Support Engineer to join our growing team who has a great combination of technical expertise and an operational focus. Our ideal candidate is someone passionate about technology, problem-solving, and providing seamless support to end-users.
-Providing IT support to internal teams and, on occasion, external members, troubleshooting hardware, software, and connectivity issues.
-Managing our Microsoft 365, Azure and Intune environments, including user account administration, endpoint management, and introducing new policies and controls.
-Overseeing supplier relationships, handling equipment orders, and managing procurement.
-Ensuring new starters have a seamless onboarding experience by managing hardware, software, and account setup.
-Maintaining and updating our Configuration Management Database (CMDB) to ensure accurate asset tracking.
-Administering and optimising our HALO ITSM platform for effective incident and request management in alignment with ITIL v4.
-Identifying opportunities for process improvement and implementing automation where feasible.
-Leading or participating in IT projects, including system rollouts, upgrades, and new tool implementations.
-Collaborating with internal stakeholders and providing training on new tools and processes.
You’ll need:
Solid experience in IT support, including troubleshooting and resolving technical issues.
Strong knowledge of Microsoft 365 and Intune administration.
Basic PowerShell skills for scripting and automation.
Familiarity with ITSM platforms (e.g., HALO ITSM) and managing a CMDB.
Proven experience managing suppliers and overseeing procurement processes.
A proven track record of identifying and implementing process improvements and automation.
You’ll also need to demonstrate:
A proactive mindset, always looking for ways to innovate and improve.
Strong problem-solving skills and the ability to work independently.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
A high level of organisation and the ability to manage multiple priorities effectively.
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