Customer Service R/S A

Your main responsibilities will be:

Lead your team on shift to deliver excellent train performance and excellent customer service.
Ensure the Right Time Railway principles are followed by all. Motivate your team to deliver a reliable customer experience measured through continual improvements to train running performance, National Passenger Survey satisfaction scores and other customer feedback channels.
Ensure your personal safety and that of others, including visitors and contractors at all times.
Take the lead in managing any incidents that either occur at or have an impact on train running or station performance in your section of the station and work with the Duty Station Manager to ensure incidents are managed effectively.
Provides feedback and guidance to teams when supervising them, coaching others to improve their performance and develop.
Comply with the Rules as defined in Network Rail Group Standard, South West Trains employee handbook, other regulations and instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
Undertake regular inspections of the station property to ensure that it is well maintained, safe and fit for purpose for all station users and ensure that all staff under your control are competent to carry out their duties in a safe and efficient manner through frequent monitoring and observation.
Ensure the safe and punctual dispatch of trains and ensure that performance records are maintained, identifying and reporting to your Manager incidents of delays to services.
Undertake additional duties as required by the Duty Station Manager.
Act as a positive role model at all times in all matters relating to Customer Service and Health and Safety.

As a minimum, you will need to have:

A proven track record in effective decision making under pressure
Previous experience in running busy operational locations
Must have a good standard of education and the ability to lead and inspire teams of people whilst managing multiple tasks
Good written and verbal communication skills are essential
On application for the role, an understanding of relevant products, policies and services is desirable. This is essential once in post.
An understanding of railway safety standards is looked for.

The Reward:

Free leisure travel for spouse/partner and dependants (criteria dependant)
75% discount on many other train operating companies
Full training and support with development
Large range of exclusive retail offers
Excellent pension scheme

About Us:

Railway Jobs website is more than a railway job board. It is a dynamic railway jobs and recruitment ecosystem where talent meets opportunity. Elevate your career with us as you navigate through a plethora of railway jobs openings!

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

Tagged as: railway job, railway jobs, station manager