Apprentice Train Manager

As a Train Manager you’ll be responsible for leading the on-board team to provide outstanding customer experience whilst also ensuring the safe and punctual operation of our services – it’s a demanding, high-profile position but immensely rewarding at the same time. You’ll build relationships with your team, maintain impeccable standards and inspire them to always provide customers with the best possible experience through effective coaching, support and performance feedback.

With support from your on-board team, you’ll maintain a safe and clean working environment at all times ensuring that bikes, bags and other belongings are stored correctly and taking personal responsibility for opening and closing the doors, dispatch of the train and customer management – don’t worry we provide full training!

As A Train Manager you should:

Be a customer experience professional – you’ll be highly motivated, organised and have a genuine passion for working with customers, ensuring that they receive the best possible service whilst on board our services.
Have outstanding leadership and coaching skills – you’ll be confident in assigning roles and responsibilities amongst the team.
Possess the ability to build relationships and inspire colleagues to provide exceptional customer experience (even in the most difficult of circumstances).
Have existing knowledge of ticketing and routes so you can help our customers with any questions they may have.
Understand revenue and cost targets in order to help drive our commercial performance on board and be able to comply with policies and procedures.
Due to the sale alcohol, you will need to be aged 18 or over to apply.
Finally, you’ll need to be flexible – our trains operate just about 24/7 so you’ll need to be able to fully commit to working shifts. Please also be aware that you may be required to stay away from home during the initial training for this position.
As Apprentice Train Managers you will still be assessed on core English and Maths skills relevant to the occupation, we will ask to see evidence of any prior attainment in English and Maths (if it is available) if you’re 19 or older during the application process. However, there is no minimum requirement for it to be equivalent to GCSE grade 9-4 and your application will still be taken forward if you cannot provide any evidence at the time of applying.
If you’re 18, you must have achieved GCSE grade 9-4 (or a Level 2 equivalent, such as SCQF National 5) to apply for our Apprentice Train Manager roles. Click here to find out more about what acceptable qualifications can be submitted.
As part of our selection process, all applicants will be required to sit industry standard Psychometric testing to assess certain skills, required for the role.

All successful Applicants will need to complete a bksb Initial Assessment and Diagnostic Assessment in English and Maths as part of our enrolment process. This helps assess your current level and ensures you receive the right support during your apprenticeship to develop the English and Maths skills relevant to your role.
As this is an apprenticeship, if you already possess a Level 2 Passenger Transport Operative qualification or are working towards one, we will be unable to progress your application at this time.

You’ll carry out effective ticket checks throughout our services and in instances where customers have not purchased a ticket online or from our Travel Centre will actively promote sales. In addition to this you’ll have contact with the driver, particularly during times of disruption and will be responsible for distributing accurate and timely information to both colleagues and customers regarding the journey. Finally, by collaborating with colleagues from across the business you’ll play a key role in delivering our safety, revenue and customer service targets. Think you can manage all of this whilst travelling at 125 mph?

We’re a safety conscious business so for all roles you’ll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you’ll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you.

The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we’ll finalise any last details and look forward to you joining our team.

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join us!

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