2nd Line Support Engineer Contractor (On-site)

2nd Line Support Engineer Contractor to join a fantastic Creative Agency located near Angel, Islington Train Station. This is an on-site role, Monday to Friday, providing essential support to over 200 users.

The Role:

As a key member of the IT team, you’ll be the first point of contact for all face-to-face and remote end-user issues. Your responsibilities will include:

Providing comprehensive 2nd line support, resolving a wide range of technical issues for over 200 users.
Identifying opportunities for IT process improvements and efficiency gains.
Managing staff accounts and access permissions.
Conducting IT inductions for all new starters.

About You:

Ideally, you’ll bring at least 3 years of experience in a similar support role. We’re looking for someone with:

Excellent user-facing skills and a strong customer service approach.
Previous experience working within the creative industry is highly desirable.

Desirable Technical Experience:

Microsoft Windows (client and server environments)
Microsoft Entra ID (Azure AD) & Active Directory
Office 365 administration and support
Networking essentials: WAN/LAN/DNS
Slack & Zoom administration
Jamf (for Apple device management)
Support for Adobe Creative Cloud applications
If you’re a proactive 2nd Line Engineer with a passion for creative environments, we’d love to hear from you!

To Apply: Please submit your CV outlining your relevant experience.