Customer Service Officer

We are recruiting for future Customer Service Officers for Lincoln station.

We pride ourselves on delivering an excellent customer experience through our customer promise, and our amazing Customer Service Officers have such an important role at the station. Not only are they our customers main point of contact for any queries and advice, they are also Safety Critical members of staff that are responsible for dispatching our trains from the platform.

As a Customer Service Officer, you will:

Ensure safe and prompt dispatch of all train services at Lincoln station
Help customers around the station, directing them to the relevant platforms
Provide assistant to passengers getting on and off the train, including vulnerable customers that require extra support and care
Support with security searches at the station
Being always pro-active and visible to customers.

The key focus of this role is to maintain a high level of presence and awareness at the station. We are looking for candidates that have a pro-active, ‘can-do’ attitude.

There will be times during disruption and busy periods, where our Customer Service Offers are required to think on their feet and act swiftly whilst maintaining high levels of customer service. Therefore, the ideal candidate will someone that thrives in a fast-paced environment.

This role is shift work based on a rota to provide a service for all our passengers, from the first train in the morning to the last train at night. So, you will need to be flexible to work the shifts at the station.

The role of Customer Service Officer is safety critical. Therefore, the successful candidates will be required to attend a safety critical medical assessment, this includes a drugs and alcohol screening and a colour vision test. This assessment is a condition of the offer, and your offer of employment is only confirmed on receipt of a successful medical result.

You do not need to have previous experience working within the railway industry, all the safety critical training is provided to the successful candidates. There is classroom training for all the rules and procedures, and then a mentor period out on the station. We are looking for hard working, pro-active and positive people to join our team.

We also offer you:

Defined benefit Pension scheme
75% discount on national leisure travel (inc partner and dependants)
…and many more!