Rail Replacement Coordinators

We are looking to expand our team of highly passionate, customer focused and engaging people who can facilitate the process of running a smooth and safe rail replacement operation. You will work from a variety of key train stations, providing support to road transport operators and information to our passengers to ensure the operation runs exactly as planned.

 

The Role:

This role is a zero-hour agreement position, meaning there are no set hours, allowing you the flexibility to choose how often you work. You will be able to select when you’re available, and your shift will be assigned to you with notice. This means that you don’t have to work every week and can fit around additional commitments or working hours. You will be allocated shifts on as needed basis if it fits for you and our business.

 

Responsibilities:

General management of the pre-planned and emergency road transport and overseeing the replacement rail service for our customers

Ensure drivers and vehicles meet our required standard

Ensure journeys arrive and depart on time

Ensure connections with appropriate train services

Attempt to ensure that passengers are on the right vehicles

Adjust the replacement service to take into account any changes in circumstances (i.e. Delays to train services, traffic delays, roadworks, accidents etc.)

Assist with any failures in the delivery of the operation with the support of our Control team with the appropriate and sensible use of standby vehicles. Adjustment of the service, where appropriate, to assist in maintaining high levels of punctuality.

Ensure a smooth train – bus – train transition process for our passengers

Provide information and assistance to passengers, where required

Help maintain a safe transfer and pick up/set down area for the customer

Undertake passenger counts

Communicate all problems likely to affect passengers to the relevant TOC control centre and work with the control staff to overcome any problems

Act as the key point of contact with station staff in relation to the replacement service

Record all service incidents, escalating where appropriate, and providing thorough feedback within 48 hours to the Coordination Team after your shift.

 

Qualifications:

We are looking for individuals that are able to work flexibly, are keen to learn new skills and have great customer service experience. This role may require access to your own vehicle.

 

Our benefits includes:

Ultimate flexibility – pick and choose when you work, where you work
Travel – You will have the ability to travel to different parts of the region/country depending on operational needs
Great opportunity to progress your career in a fast paced, forward thinking and innovative organisation
Paid holiday accrual
Contributory pension scheme

 

You will work from train stations which can be based across the UK however we would ideally keep you within your local area. Therefore flexibility is a key part of the role with regards to location and you would be willing to travel to additional railway stations.

 

Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Tagged as: rail replacement coordinator, railway station