Knowledge Manager (maternity cover)

Job Introduction

We are currently recruiting for a Knowledge Manager (maternity cover).

This role exists to support the Project Knowledge Manager in delivering Knowledge Management Strategy—Learn, Create, Share, Connect—across a complex, multi-location mega railway project. The Knowledge Manager will engage with operational teams, curate valuable insights, and foster a culture of learning and collaboration. The goal is to ensure knowledge is captured, reused, and shared across the project, parent companies, and the wider industry. Longer term, the role evolves into a strategic function, building a program-wide knowledge network that links information to people, enhancing business expertise and leaving a lasting legacy.

Department / Reporting Line: Operational Excellence Team:

• Reports to the Project Knowledge Manager
• Works closely with Innovation, Business Improvement, and Communications teams.

KPIs / Success Measures:

• % of lessons learned captured and shared.
• Number of knowledge entries curated and reused.
• Uptake and engagement with the Knowledge Hub.
• Number of drop-in sessions and knowledge communities facilitated.
• Recognition and feedback from operational teams.

Location & Working Model:

• Multiple site locations across the HS2 route (Euston to West Ruislip). Main office Logistics Hub in Willesden Junction.
• Hybrid: Minimum 3 days per week in-person presence required to engage with operational teams across 23 assets.

Main Responsibilities

Learn

• Work with team leaders to create a learning culture that drives better ways of working.
• Champion the use of existing knowledge and data early in decision-making and construction methodology.
• Facilitate lessons learnt sessions and knowledge-related training or events.
• Support the CL32 program by prompting teams to consult and contribute to the Knowledge Hub before and after work packages.

Create

• Oversee the Knowledge Management process: capture, creation, quality check, organizing, tagging, storage, and communication.
• Capture lessons learned and best practices from repetitive workstreams (e.g. TBM operations)
• Liaise with HS2 and support Us to contribute to the HS2 learning legacy.
• Curate knowledge entries with common sense and clarity—ensuring they are accessible, relevant, and well-tagged.

Share

• Manage and enhance the Knowledge Hub (SharePoint), accepting content in any format (PowerPoint, Excel, recordings).
• Oversee the Knowledge Hub processes, training, and promotion to encourage its use.
• Coordinate knowledge communities and promote cross-disciplinary learning.
• Support the development and dissemination of knowledge transfer materials (e.g. best practices, lessons learnt summaries, reports, case studies).
• Promote visually engaging publications to share stories and legacy content.
• Promote knowledge champions and develop recognition systems for contributors.

Connect

• Be a connector of information to people and subject matter experts.
• Engage with operational teams to identify knowledge needs and gaps.
• Facilitate drop-in sessions and knowledge-sharing forums across 23 assets.
• Support Knowledge Communities to improve cross-contract communication and personal networks.
• Identify experts and raise their profile as informal Knowledge Champions.
• Facilitate knowledge sharing forums and collaborative workshops.
• Collaborate with parent companies and JV partners to ensure knowledge is shared proactively—not just at project close.

Team Collaboration

• Innovation: Collaborate with the Innovation Manager to share innovations and connect back feedback from operation delivery units.
• Business Improvement: Identify improvement opportunities from knowledge sessions to enhance efficiency and feedback back.
• Communications: Contribute to engaging publications that share project insights with Our Coms team.
• Collaboration: Facilitate workshops and communities that promote better ways of working together.

The Ideal Candidate

Preferred Skills & Experience

• Bachelor’s degree or equivalent qualification – related to Construction or Business Improvement.
• Extensive experience and/or qualifications in knowledge management or related disciplines.
• Strong communication and facilitation/presentation skills.
• Comfortable engaging with a wide range of stakeholders, including those reluctant to participate.
• Strong organizational skills to manage knowledge across 23 assets.
• Skilled in writing and tailoring content for diverse audiences and channels.
• Experience with SharePoint and digital collaboration tools.
• Strong analytical skills to interpret trends and influence decision-making.
• Ability to build constructive relationships across all levels and functions.
• Ability to work independently and proactively across multiple locations.

Experience Level

• Minimum 5 years in construction or engineering or equivalent.
• Ideally at least 2 years in knowledge management, process improvement, or stakeholder engagement roles.

Competencies / Behaviours

• Adaptability and resilience in a fast-changing project environment.
• Curiosity and drive to uncover hidden insights.
• Collaboration and teamwork across disciplines and locations.
• Ability to influence and build trust with diverse stakeholders.
• Continuous improvement mindset and strategic thinking.

 

We are an equal opportunity employer and value diversity at our company. we do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation

We are a Disability Confident Leader. We want to encourage disabled people to apply for our roles and have an opportunity to display your skills, talent, and abilities. We will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

Please see the disability confident commitments:

https://www.gov.uk/government/publications/disability-confident-guidance-for-levels-1-2-and-3/level-1-disability-confident-committed

To be considered for an interview under this scheme you have:

• A physical or mental impairment, which has a substantial and long-term effect (over 12 months) adverse effect on your ability to carry out normal day-to-day activities
• Demonstrated in your application and pre-interview stage that you meet the minimum job criteria and person specification for the role