Train Manager Apprenticeship

You will be assisting customers as necessary, providing exceptional customer service at all times, this is on the good days and during times of disruption and busy periods, come rain or shine. This role is shift work based on a rota to provide customer service for all our passengers from the first train in the morning to the last train at night. So you will need to be flexible in order to work the shifts and live within 60 minutes of the station.

This is a great opportunity to gain a Level 2 Passenger Transport Operative Apprenticeship alongside the operational training for this role.

You do not need to have previous experience working within the railway industry, all the safety critical training is provided to the successful candidates! There is classroom style training for all the rules and procedures and then a mentor period out on the station.

The successful candidate will be required to undertake a safety critical medical and drug screening. An element of the safety critical medical is the satisfactory completion of a railway standard colour vision tests.

The recruitment process is thorough as we are looking for the right candidates with the ability to manage the safety critical/ operational side to the role as well as provide an amazing customer experience to our customers.

On successful completion of training the Train Manager will:

Provide exemplary levels of customer service
Ensure the safety of customers at all times
Provide customers with advice and guidance as necessary
Maintain high standards of personal appearance, hygiene and conduct
Check and verify tickets
Supervise all On-Train customer service activities to ensure that high standard is maintained at all times
Check equipment, cleanliness and general customer environment for the train to ensure that all is in order
Where shortcomings exist take further action by either correcting or reporting faults
Be visible to customers and team at all times
Manage overall financial responsibility for any cash transactions made on board, and for control of stock and equipment.
 

As well as a competitive salary, we’ll also offer you:

Friends and Family discounted tickets on our network
75% discount on national leisure travel (inc partner and dependants)
Up to 32 days annual per year
…and many more!

We welcome applicants from diverse backgrounds, we promote equal opportunities for all.

Railway Executives is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.

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