IT Support Engineer

Our well established client is looking for a Service Desk Analyst to join the team on a long term contract.

Key Responsibilities:

Provide first-line technical support via phone, email, or chat to internal users experiencing IT-related issues.
Diagnose and troubleshoot hardware and software problems, escalating more complex issues to the appropriate teams.
Log and track all incidents and service requests using our ticketing system, ensuring timely resolution and documentation.
Collaborate with other IT teams to implement and maintain effective IT solutions.
Create and update knowledge base articles to assist users in resolving common issues independently.
Participate in on-call rotation for after-hours support as needed.

Key skills:

Office 365
Exchange
Windows Operating Systems
Active Directory
Experience with ticketing systems.
Strong Customer Service skills.

If you are interested in this role and would like to understand more then please click apply!

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