Head of Intercity Express Trains

Head of IET

Swindon

Grade – EG

Your Role

To lead the delivery of the IET (Intercity Express Train) fleet into service every day for us, working with all our directorates and functions as well as the train maintainer (Hitachi) and the fleet owners (Agility and Eversholt) to ensure that that our customers experience a safe, clean, well presented and high performing train fleet.

To ensure that Hitachi, Agility and Eversholt discharge their contractual obligations; specifically, as defined under the TARA (Train Availability and Reliability Agreement) and TSA (Train Service Agreement), but also more generally, any other contractual obligations in relation to this fleet.

In so doing you will ensure such work is completed safely, to timescale, quality and cost targets

Your Responsibilities

• Lead the delivery of the IET fleet into service every day.
• Lead the IET team in identifying, evaluating and making recommendations that will improve the operational response to IET fleet incidents and improve service performance.
• Lead on cross-functional working groups delivering performance, service quality, safety and other aspects of service delivery, promoting cross-functional co-operation across our network.
• Ensure that our financial commitments are protected and do not exceed its contractual obligations held under the relevant contractual framework and that any variations to the contracts represent good value for money and are approved under the company’s financial governance procedures.
• Ensure relevant contractual and commercial information for both the TARA and TSA contracts is disseminated across our networks as required to ensure awareness at appropriate levels.
• Ensure Hitachi and its suppliers execute their obligations under the TARA and TSA framework in order to facilitate passenger services that are safe, of an exemplary standard of presentation and perform as a minimum to the specified standards.
• Ensure Hitachi are held to account for poor performance and any other such failure to deliver as identified within the KPI regime and as such any financial adjustment is recovered through the contractual framework and mechanisms.
• Ensure Hitachi develop and manage the implementation of improvement plans to enhance safety, reliability and business performance
• Support our depots delivering under the TSA contract where needed and required.
• Represent us at contract review meetings with Hitachi, Agility, Eversholt and the Department for Transport and any other meeting so far as needed to ensure our interests are protected.
• Accountable for the review of financial invoices prepared by Hitachi to ensure availability adjustments and operational and service quality performance penalties are applied accurately and that payments are correct.
• Ensure periodic reports are completed in full and to the required standard.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.