Railway Enforcement Officer Opportunities

We are currently recruiting for Railway Enforcement Officer opportunities for the below Depots:

Ashford (Kent)
Chatham
Dartford
Dover
Hastings
Orpington
Snodland (Driving licence required)
Sittingbourne
Tonbridge

 

What you’ll do:

Travelling on our trains and patrolling our stations, you’ll help to deal with anti-social behaviour, crime and fare evasion. Sometimes it means physically stepping in to deescalate a situation. Other times it means seizing evidence and taking reports for minor crimes.

However, you’ll never do it alone. You’ll work with your partner, station teams, train staff, the British Transport Police and other services to resolve incidents and make sure vulnerable passengers get the support they need.

 

Your training:

When you join us, you’ll be enrolled into our Passenger Services Apprenticeship Programme.
You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management.
Although it’s always a last resort, sometimes physical intervention is needed to resolve a conflict. Our training will make sure you can do this confidently and safely.

 

Your shifts:

You will work a varied shift pattern, which includes weekends, bank holidays and nights.
Shifts can start as early as 6am or finish at 2am.
Rosters vary but it’s likely you’ll work one week of early shifts followed by three weeks of late shifts.

 

The experience you’ll need:

You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.

All you need is;

excellent verbal and written communication skills
experience working directly with customers, ideally where you’ve had to deal with conflicts or anti-social behaviour
good decision-making and calmness under pressure
the ability to be resilient, assertive and remain professional in confrontational situations
the ability to use your own initiative and work well in a team
the skills to evaluate and interpret information and make appropriate decisions.

 

 

What you’ll get in return:

Along with your salary, the rewards you’ll get include;

a final salary pension
28 days annual leave allowance (including bank holidays)
free rail travel across our networks.

 

Other things to know:

This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.

Tagged as: train staff