Customer Ambassador

About the job:

As a Customer Ambassador, you are essential to our customer’s travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You’re knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile.

Your responsibilities will include, but are not limited to:

Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
Using several types of technology as well as performing routine maintenance to ticket vending machines.

For a full list of responsibilities, please download the job description available at the bottom of this advert.

You’ll need to be:

Organised, proactive and able to efficiently prioritise tasks.
Able to cope with repetitive tasks under pressure.
A great communicator that enjoys working with people.
Confident and happy to approach and talk to new people.

Passionate about doing the right thing – nothing is too much trouble.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Working pattern:

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you’ll need to able to work shifts at all times of the day and on every day of the week.

You will work an average of 27.5 hours per week across any 5 days, Monday – Saturday.

Typical shifts include:

0730 – 1230 / 0900 – 1330 / 0730 – 1530

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Tagged as: hr, service, shift