Community Officer Team Leader

About the job:

To lead the Rail Community Officer team by example in the provision of a secure working environment for employees and customers of Railway Executives, enabling them to go about their business without fear of violence intimidation, or harassment.

 

Your main responsibilities will be:

Identify training requirements within team
Assist with briefing process for team
Assist with joint operational planning
Enforcement of all railway legislation and other summary offences using conventional reporting methods.
To prepare and submit written statements of evidence and to attend court to support prosecutions where necessary.
Work as part of a team of Rail Community Officers and BTP staff
To compile concise, comprehensive reports on activity witnessed
The use of powers conferred to the individual by the Chief Constable of the BTP
Proactively patrol known crime hotspot areas
Engage with railway employees and members of the public to ensure the safety and security of the network
Engage and establish relationships with the local community and non-railway agencies
To act as a witness in court where and when necessary
To actively engage in the prevention of anti-social behaviour
To supplement uniform presence at the scene of emergencies and major incidents etc
To respond to police requests in assisting control of access to sites, customer care assistance and any other appropriate duties.

 

You’ll need to be:

Previous experience of performing in a high-pressure environment
Previous customer service experience
Railway Byelaw knowledge
GCSE or equivalent level of education
To be accredited under the ACPO Railway Safety Accreditation Scheme
PACE trained and maintained competency
Other qualifications as necessary.

 

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

 

Working pattern:

On average you will be working 37 hours per week across 4 days per week.

You will join a 6-week rolling roster, shifts include both earlies and lates:
1st Week: Mon to Thurs 0800 – 1715
2nd Week: Tues to Friday 0800 – 1715
3rd week: Sun/Weds to Sat 1545 – 0100 (Sunday shift hours are 1045 till 2000)
4th Week: Thurs to Sat 1545 – 0100
1 x Sunday every 4 weeks

Hours and shifts can be changed depending on business needs.

 

The Reward:

In return we offer a competitive salary and a variety of valuable benefits, including;

Free leisure travel for spouse/partner and dependants (criteria dependent)
75% discount on many other train operating companies
Full training and support with development
Large range of exclusive retail offers
Excellent pension scheme.

 

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Tagged as: railway agencies, Team Leader