Metro Guard

Our people are at the heart of our business! You will be joining a team of people that are dedicated to safety and have a passion for delivering exceptional experiences for our customers.

 

About the job:

As a Guard you will be the centre piece of our on-board service, going above and beyond for our customers, whilst getting them safely to their destination. Every day you will face new challenges whilst managing the train autonomously, this means you will need to be adaptable and proactive. Our highly skilled Guards need to be safety conscious, self-motivated, personable with the ability to multitask, ensuring that all duties are carried out to the highest standard.

 

Your main responsibilities will be:

Staying alert to danger and ensuring the safety of our customers and colleagues at all times.
Managing periods of disruption effectively, whether this is a change to your schedule or changes that will affect our customers journeys.
Guards must be visible throughout journeys, proactively helping our customers, ensuring that everyone has a great & safe journey.
Providing regular announcements, keeping everyone onboard the train up to date with any changes.
You will manage the operational safety of the train, not limited to; customers safely boarding / alighting the train, safely dispatching the train from platforms & maintaining safety for all passengers whilst on-board.
Commercial Guards are required to check passengers have valid tickets and retail tickets when necessary

 

In emergency situations, our Guards are responsible for getting the right help to the right people, this can mean walking on uneven terrain for sustained periods of time.

 

You’ll need to:

Be prepared for change, as a Guard you will need to be flexible in times of disruption.
Maintain excellent focus and self-motivation for long periods of time.
Be able to multitask and work systematically both in a team environment and autonomously.
Enjoy interacting with customers and colleagues while going over and above to provide a great customer experience.
Be able to recognize and act on changing safety and customer requirements.
Undertake manual handling activities whilst moving through the train & help passengers board / alight the train when needed.

 

Additional Information:

Because we always need to be alert, we have very strict requirements around drugs and alcohol and you will need to pass a medical checking your general health and eyesight to be able to be a guard.

Your travel time to the depot you have applied for must not exceed 60 minutes. As public transport will not always be available, a car is preferred.

You must be over the age of 18 and if applicable, you must have a minimum of 12 months on your visa at the time of appointment.

 

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

 

 

The Reward:

Free leisure travel for spouse/partner and dependants (criteria dependant)
75% discount on many other train operating companies
An annual leave entitlement of 30 days
Full training and support with development
Excellent pension scheme.