Dispatcher

About the Role:

Are you passionate about delivering outstanding customer service?

Do you thrive in a fast-paced, dynamic environment where no two days are the same? Join us as a Dispatcher at Gloucester Station and play a key role in keeping our railway running smoothly and safely — all while making someone’s journey better, every single day.

As a Dispatcher, you’ll be the friendly face our customers rely on, ensuring the safe and timely departure of trains, and maintaining a clean, safe, and welcoming station environment.

What You’ll Be Doing:

Putting the customer first – every time
Dispatching trains safely and punctually
Offering friendly, helpful assistance to passengers
Keeping the station clean and presentable (including toilets, waiting rooms, and platforms)

Ensuring the safety of all customers, staff, and contractors.

What We’re Looking For:

A passion for delivering brilliant front-line customer service
A proactive, can-do attitude and strong decision-making skills
Calmness and confidence in challenging situations
Ability to follow strict safety procedures
Strong communication skills – both verbal and written
Team player who can also work independently.

Working Pattern:

Shift work is required, including weekends and bank holidays.
Shifts can start as early as 04:15 and finish as late as 02:30, so reliable transport to and from the station outside public transport hours is essential.

Additional Information?

Although your work location will be Gloucester, you’ll be part of the South Cotswolds team which includes Cheltenham, Stonehouse, Stroud and Kemble.
This is a talent pool vacancy aimed to fill upcoming vacancies.
Interviews for shortlisted candidates are tentatively scheduled for the week commencing 12 May 2025.

What to Expect?

After submitting your application, you’ll complete an online assessment (recommended on a laptop/computer).
Shortlisted candidates will be invited for a Train Dispatch Multi-Tasking Test (recommended on a laptop/computer) and successful candidates will be invited to a competency-based interview.
Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check.
Full training will be provided, including a 3-week training programme in Swindon.

We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Tagged as: train dispatch