Gateline Night Supervisor

About the team

The Role is Supervisor of the Gateline team at London Paddington. Your role will be to welcome passengers and to protect the company’s revenue. As Supervisor you will also be responsible to supervise and motivate your fellow colleagues to deliver excellent customer service.

About the job:

The purpose of the role is to lead the team and to deliver excellent customer service with Integrity and Empathy to all our customers.

Your main responsibilities will be:

• Manage, monitor and develop a team of Gateline Assistants.
• Deliver high level of service to customers.
• Assisting with the day to day operation of the automatic ticket barriers.
• Ensuring Customer Security and responding to customer enquiries.
• Inspecting and issuing tickets.
• Addressing customer needs in times of service disruption

Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed

You’ll need to be:

• Able to provide deliver exceptional front line customer service.
• Able to understand customer requirements and expectations
• A Self-starter with a can do attitude
• Confident when decision making
• Able to work within guidelines
• Able to prioritise the work load of others

As a minimum you will need to have:

• Evidence of leadership within a team
• Cash handling experience
• Education to GCSE standard or equivalent
• Evidence of numerical ability
• Attention to detail
• Strong verbal and written communication skills

About the location

Paddington is a very vibrant station within the heart of London. The station is very busy and is great place to working with every day being different.

Working pattern

This role involves working night shifts only including Bank Holidays, Saturdays and Sundays.

The Reward:

As well as a great team environment and comprehensive training, all our colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.